If you’re homeless or about to lose your home, you can ask your local council for help. This flowchart shows what happens when you do — from the moment you get in touch, to how the council decides what kind of support you’re owed, and what your options are along the way. It’s here to make things clearer and help you understand what to expect.
You can also watch our YouTube Video published June 2025. This clear, step-by-step walkthrough breaks down the entire homelessness application process—from the initial approach to the local authority, through decision points and review rights, right up to housing offers. It’s designed to help frontline workers and applicants alike understand how the law applies in practice and what to expect at each stage.